FAQs

The National Archives is currently closed to visitors, including our online shop.

 

Please note that all orders placed on or after 19th March 2020 will not be processed and will be cancelled. No payment will be taken. We are no longer taking orders via telephone, and it may take longer than usual for us to respond to email enquiries.

 

Why shop with us?

When you buy from us, whether online or in the shop, you are helping to support The National Archives and its mission to preserve 1000 years of British history.

How do I pay for an order?

We accept all major credit cards and debit cards except Diners Card, we also accept payment via Paypal. Credit or debit card payments will be charged once your order is placed and you receive an email confirmation. The price shown for the goods is in pounds sterling (GBP £), includes VAT but excludes postage and packing. The charges for postage and packing are shown in the Checkout once you have entered your chosen method of delivery prior to confirming your order. All items are offered subject to availability at the time of ordering.

VAT is not applicable to orders shipped overseas and will be deducted from your order at checkout. All transactions are taken in pounds sterling (GBP £). If your credit card is in any other currency, the rate of exchange will be that of your card issuer and you may be charged an international fee by them.

How safe is it to shop with you online?

We realise how important it is to securely store any information that you provide. The National Archives maintains the highest levels of security. Our site uses high-level SSL encryption technology, the most advanced security software currently available for online transactions. You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously.

Do I need an account to place an order?

No, you can make a purchase as a guest. However, by registering for an account with us you will have access to additional benefits, such as viewing your order history and saving address details. The National Archives Shop requires a separate sign-in to other National Archives online sites such as Discovery and Documents Online. You will need to create a separate account and sign in separately via the online shop if you wish to access additional benefits.

The product I want is ‘out of stock’, what can I do?

On the product page, enter your email address in the ‘product out of stock subscription’ box, and click to be notified when the product is back in stock. Alternatively, email us at bookshop@nationalarchives.gov.uk and we can tell you if the item is due to come back into stock, when delivery is expected, or if the item has been discontinued.

I have seen a product in the shop, but cannot find it online?

Not all of our shop range is listed on our website. However, if you have seen something you would like to order, please e-mail us and we can let you know if it’s available to purchase. We are sorry, but certain items are available for collection only.

If I place an order and something is out of stock, what happens to the rest of the order?

We will email you to ask if you would like the available items sent out immediately, or wait for all items to be dispatched together. We will try to give you an expected date for any out of stock items. If your items are not shipped together because an item is out of stock, you will not pay any additional delivery charges.

I am a member of The National Archives Friends, do I receive a discount online?

Your discount code for 20% off online purchases can be found in your newsletter updates from the Friends Association. The code can be used by entering it in the discount code box at checkout. If you have any queries relating to this please contact the Friends Association directly. If you would like to join The National Archives Friends please see here for more info.

How do I leave a review of my purchase?

We value your opinions and customer reviews help us improve our products, leaving a review will help other customers make the right decision, and help us improve our service to you too.

To write a review, find the product you want to review, click on 'Write a review', and rate your product. All reviews are subject to moderation. We won't publish reviews containing profanities, personal insults or personal information. Every care has been taken to ensure accuracy of description, specifications, colour and price of all products; however there may be occasional errors. All items are offered subject to availability.

How do you use my details?

We are committed to preserving your privacy. Any information we collect about you will only be used lawfully in accordance with the Data Protection Act 1998. At no time will The National Archives pass information onto third parties, unless you give us prior permission. When you register you will be given the option of being placed on a mailing list to receive further information about The National Archives including exhibitions, talks and shop promotions.