Frequently Asked Questions

Shopping Online With The National Archives Shop

What are my payment options?

We accept MasterCard, Visa, Switch, JCB, Visa Debit (formerly Delta), Solo cards and American Express. These are processed using the WorldPay service.

Is it safe for me to order with you online?

Absolutely; because we want you to feel that you can shop with confidence, we use the WorldPay service, which uses SSL (Secure Sockets Layer).

Will my personal information be safeguarded?

Certainly; we cannot see your card details. These details are kept in the WorldPay system.

Will I be charged VAT?

Books are zero rated for VAT purposes, as are most other printed materials. VAT is charged on software and many other non-book items.

How long does it take for my order to arrive at my door?

Orders for UK delivery are normally dispatched within 2 - 3 working days and delivered within a further 2 - 5 working days. For European addresses, we find that delivery normally takes between 7 - 14 days following dispatch and between 10 - 20 days to the Rest of the World.

What do I do do if my order hasn't arrived?

If your order hasn't arrived within 28 days, then please email us at We will then investigate and resolve the issue accordingly.

What do I do if there is an item missing or damaged?

In this unlikely event please email us at We will then look into the problem and take appropriate action.