Reserve and collect

Our online and on site shops operate separately. This is why you may sometimes find products on offer at different prices in the two shops or available in only one of these locations. However we understand that some of our customers may find it more convenient to collect their orders in person or to pay in the shop rather than by credit card online and there is an easy way to do this.

Simply browse our online shop, select your purchases by adding to your basket and at checkout select the 'collect from the shop' option. You can then collect from The National Archives Shop at Kew at a time convenient to you during opening hours over the next five working days.


How it works

  • Choose the item(s) you are interested in, add to the online basket as normal.

  • From the delivery options select the 'collect from our shop' option.

  • Enter your details on the reservation form. If you would like to pay by credit card online and pick up from the shop don’t forget to enter your credit card details. If you would prefer to pay at the till in the shop select “Pay on Collection” on the payment page.

  • You will receive a confirmation email for your purchase please print this off and bring it in with you. Or if you are using a mobile device just have the message available for us to see.

  • Your items will be reserved for you in the shop and can be collected during shop hours over the next five working days. We are sorry but items cannot be reserved for more than five working days.

  • Let the assistant know that you are collecting an online order and they will be able to retrieve this using your name. Please note that only items which are reserved online can be sold at the online offer prices.


Frequently Asked Questions

If I reserve and collect what price will I pay?

UK customers can chose to pay on collection. Using reserve and collect means that you can benefit from the special offers we have negotiated for our online customers. You will pay the price that was advertised online at the time that you placed the order. The item may be available in the shop for a higher or a lower price.

Can I use discounts when shopping online?

Friends of The National Archives and some other groups may qualify for discount in the shop. Just enter your discount code into the promotional code box at checkout. The discount code must be applied at the time of reservation and cannot be added later in the shop.

Will my items be available as soon as I have placed my online reserve and collect order ?

Please allow at least four hours from receipt of your order confirmation until your items will be ready for collection.

Can items be held for more than five days ?

Orders that have been paid for online can be held to be collected at your convenience. Orders that will be paid for on collection can only be held for a maximum of five working days.

When can I collect my order ?

The shop at The National Archives, Kew is open from 9am to 5pm Wednesday, Friday and Saturday and from 9am to 7pm Tuesday and Thursday. The shop is closed every Sunday and Monday