Returns policy

We hope that you are happy with the items that you have purchased from The National Archives Shop.

If items do not meet your expectations you can return unwanted items within 30 days of receipt and in their original condition and we will provide a full refund. Please note that software cannot be returned once the packaging has been opened unless the item is faulty.

Please use the freepost address below as postage is not refunded. Please note that the freepost address is only for use within the United Kingdom. You are responsible for any postal charges outside the United Kingdom, unless the item is faulty or was sent in error, in which case we would naturally refund the postage.

FAO Sally Hughes
Publications Marketing
National Archives